Desk Clerk (Union) - Chugach Management Services, Inc (Guam)
*Summary/ General Description of Job:*
The incumbent performs front desk duties providing excellent internal and external customer service in a professional manner.
*Essential Duties & Job Functions:*
* Utilizes, updates and maintains the Electronic Military Housing (eMH) Database.
* Receives, classifies, reconciles, interprets, consolidates, and/or summarizes documents and information utilizing standard office equipment.
* Interfaces with service members, suppliers and/or company employees outside the immediate work area on a regular basis to give or exchange information.
* Responds to service members concerns and assists in determining solutions. Conducts follow-up with members to ensure satisfaction.
* Maintains, updates and ensures accuracy of all manual and electronic records pertinent to service member and/or barracks.
* Provides room assignment and termination services.
* Schedules and performs check-in and/or check-out inspections
* Implements methods and procedures to accomplish assigned tasks.
* Receives, logs, and reports service calls to designated areas of concern.
* Follows all project, corporate, and contractual procedures, plans, rules and regulations.
* Issues and tracks all room mechanical keys and key cards.
* Performs other related tasks as assigned.
*Accountable For:*
* Strong customer service skills.
* Skill in the use of common office machinery.
* Ability to communicate effectively, both orally and in writing.
* Ability to perform duties in a timely, accurate and cost-effective manner.
* Ability to work independently without continuous supervision.
* Ability to adhere to contract requirements, company policies, and all safety and health regulations.
*Mandatory*
* High School diploma or equivalent.
* Two (2) years experience in an administrative or clerical position.
* Basic computer skills in the use of Microsoft Word and Excel.
* Possess and maintain a valid driver’s license with a suitable driving record.
*Preferred*
* Knowledge of the basic organization, functions and performance objectives of the Bachelor Housing Office.
* Two (2) years bachelor housing related experience
* Knowledge of the Enterprise Military Housing (eMH) Program.
**Title:** *Desk Clerk (Union)*
**Location:** *Guam-DEDEDO*
**Requisition ID:** *GU0100165*
