Call Center Supervisor - GTA TeleGuam - Tamuning, GU
Call Center Supervisor - GTA TeleGuam - Tamuning, GU Apply to jobs now hiring in Guam today! Call Center Supervisor GTA TeleGuam 15 reviews - Tamuning, GU 96913 Position Overview A Call Center Supervisor will coach, monitor, train, develop and motivate a team of Call Center Service Consultants in a 24/7 center. You will be responsible to coordinate service, sales and support activities of consultants to provide a Leading customer experience. Provides day-to-day leadership and works to ensure a high performance, customer service environment that supports achieving service levels and overall GTA mission. Values teambuilding and empowerment; apply process improvement and quality management principles to assigned areas of responsibility; leads and promotes stewardship. Role models excellent customer service. Essential Job Functions Assist in the formulation of targets for individuals and teams. Answer questions from staff and provide guidance and feedback sessions; use mo...