Specialist, Store Protection - Ross Stores, Inc. (Guam)
Specialist, Store Protection - Ross Stores, Inc. (Guam)
Apply to jobs now hiring in Guam today!The Store Protection Specialist provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers\. Responsible for greeting customers, deterring opportunity for theft by physical presence in a company issued vest/uniform, and monitoring the Code 50 policy\. Partners with store leadership to ensure compliance of Loss Prevention directives and minimization of operational shortage by embracing company values and the Loss Prevention 4 Key Objectives\.
**ESSENTIAL FUNCTIONS:**
+ Mitigating Theft & Fraud
- Monitor entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity\.
- Gather theft indicators and use internal and external intelligence to positively impact shortage trends\.
- Effectively communicate with store leadership and members of the Loss Prevention team\.
+ Maintaining a Safe & Secure Environment
- Provide a visible presence at store entrances/exits and on sales floor in a company issued vest/uniform monitoring for potential safety issues\.
- Provide assistance to store leadership to maintain a safe and secure environment for associates and customers\.
+ Minimizing Operational Shortage
- Increase associate awareness on effective processes to minimize operational shortage by training and educating around shortage reduction initiatives\.
- Observe and provide feedback on proper checkout procedures for customers and associates\.
+ Developing Great Teams & Partnerships
- Provide excellent customer service by greeting customers and answering questions\.
- Regular involvement with internal and external triad partners\. May include, but not limited to, conference calls, meetings, store visits, etc\.
\* Other duties as assigned to support Loss Prevention initiatives\.
**COMPETENCIES:**
+ Communication Skills
+ Customer Service Focus
+ Self\-Confidence
+ Conflict Management
+ Self\-Control
**QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:**
+ High School diploma or equivalent education
+ Demonstrated ability to work effectively both independently and within a team in a fast\-paced environment
+ Strong written and oral communication skills
+ Demonstrated ability to build and maintain working relationships with associates at all levels of the organization
+ Excellent customer service skills
+ Demonstrated ability to effectively problem solve
+ Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing
**QUALIFICATIONS AND SPECIAL SKILLS PREFERRED:**
+ Retail experience or similar training
+ Loss Prevention/security work experience and/or training in a retail setting
+ Possession of current and valid security guard registration card
**PHYSICAL REQUIREMENTS:**
+ **Must be able to stand and walk for prolonged periods of time \(up to 8 hours per day\)**
+ **Must be able to reach, raise and lower objects weighing up to 25 lbs\. above shoulders from one level to another**
+ **Must be able to regularly twist, bend, stoop, kneel, and crouch; Frequency and duration will vary based on business needs**
Must be able to stand and walk for prolonged periods of time \(up to 8 hours per day\)
**SUPERVISORY RESPONSIBILITIES:**
None
'129399
**ESSENTIAL FUNCTIONS:**
+ Mitigating Theft & Fraud
- Monitor entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity\.
- Gather theft indicators and use internal and external intelligence to positively impact shortage trends\.
- Effectively communicate with store leadership and members of the Loss Prevention team\.
+ Maintaining a Safe & Secure Environment
- Provide a visible presence at store entrances/exits and on sales floor in a company issued vest/uniform monitoring for potential safety issues\.
- Provide assistance to store leadership to maintain a safe and secure environment for associates and customers\.
+ Minimizing Operational Shortage
- Increase associate awareness on effective processes to minimize operational shortage by training and educating around shortage reduction initiatives\.
- Observe and provide feedback on proper checkout procedures for customers and associates\.
+ Developing Great Teams & Partnerships
- Provide excellent customer service by greeting customers and answering questions\.
- Regular involvement with internal and external triad partners\. May include, but not limited to, conference calls, meetings, store visits, etc\.
\* Other duties as assigned to support Loss Prevention initiatives\.
**COMPETENCIES:**
+ Communication Skills
+ Customer Service Focus
+ Self\-Confidence
+ Conflict Management
+ Self\-Control
**QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:**
+ High School diploma or equivalent education
+ Demonstrated ability to work effectively both independently and within a team in a fast\-paced environment
+ Strong written and oral communication skills
+ Demonstrated ability to build and maintain working relationships with associates at all levels of the organization
+ Excellent customer service skills
+ Demonstrated ability to effectively problem solve
+ Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing
**QUALIFICATIONS AND SPECIAL SKILLS PREFERRED:**
+ Retail experience or similar training
+ Loss Prevention/security work experience and/or training in a retail setting
+ Possession of current and valid security guard registration card
**PHYSICAL REQUIREMENTS:**
+ **Must be able to stand and walk for prolonged periods of time \(up to 8 hours per day\)**
+ **Must be able to reach, raise and lower objects weighing up to 25 lbs\. above shoulders from one level to another**
+ **Must be able to regularly twist, bend, stoop, kneel, and crouch; Frequency and duration will vary based on business needs**
Must be able to stand and walk for prolonged periods of time \(up to 8 hours per day\)
**SUPERVISORY RESPONSIBILITIES:**
None
'129399
From Ross Stores, Inc.
